Frequently Asked Questions
Find quick answers about orders, delivery, payment, sizing, privacy packaging and exchange support.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available for eligible orders across Pakistan.
How long does delivery take?
Delivery usually takes 2 to 4 working days in major cities and 3 to 7 working days in other areas. Delivery time may vary during sales, holidays or courier delays.
Do you provide discreet packaging?
Yes, we use discreet packaging to keep your shopping experience private and comfortable.
Can I exchange my product?
Exchange may be available within 7 days if the product is unused, unwashed, in original condition and eligible according to our exchange policy.
How can I choose the right size?
You can check the size guide on product pages or contact us on WhatsApp for size guidance before placing your order.
What should I do if I receive the wrong product?
Please contact us on WhatsApp with your order number and product pictures. Our team will review and guide you with the next steps.
Are product colors exactly the same as pictures?
We try our best to show accurate colors, but slight differences may occur due to lighting, photography or screen settings.
How do I track my order?
Once your order is dispatched, tracking details may be shared through SMS, WhatsApp or courier update depending on the courier service.
Can I cancel my order?
You can request cancellation before the order is dispatched. Once shipped, cancellation may not be possible.
How can I contact FIA Style?
You can contact us through WhatsApp or email for order support, size help, delivery details or exchange assistance.
Still need help?
Our support team can guide you through WhatsApp for product selection, sizing, delivery and exchange support.
Chat on WhatsApp